Last updated: 1 September 2026
We want your order to reach you in the condition you expected. This policy explains when an item can be returned and how refunds are handled.
Return window
You may request a return within 7 days of delivery. The item must be unused, unworn, unwashed and returned with its original tags and packaging.
Damaged or incorrect orders
Please inspect your order when it arrives. If an item is damaged, defective or different from what you ordered, contact us through the Contact page within 48 hours of delivery and include clear photographs of the item and packaging.
Items that cannot be returned
- Items that have been worn, washed, altered or damaged after delivery
- Items without original tags or packaging
- Customised or made-to-order products
- Products marked as final sale
Return shipping
For an incorrect, damaged or defective item, Bagiwal will arrange or reimburse reasonable return shipping. For other approved returns, return shipping is the customer's responsibility.
Refunds
Approved refunds are initiated to the original payment method within 7 business days after the returned item passes inspection. Your bank or payment provider may require additional time to show the credit. Original shipping charges, where applicable, are not refundable unless the order was incorrect or damaged.
Exchanges
Size exchanges are subject to availability. If the requested replacement is unavailable, an eligible refund will be issued instead.
Start a request
Use our Contact page with your order number and the reason for the request. Do not send an item back before receiving return instructions.
Contact Bagiwal
Email: bagiwalbrand@gmail.com
Phone: +91 90247 92708
Business address: PN 143, Muhana Road, Hajyawala, Jaipur, Rajasthan 302029, India
Please do not send a return to this address until return instructions have been confirmed.